Customer Care Coach Program Outline

My Customer Care Coach® E-mastery Program guides you through 10 critical customer care topics.

You'll explore each topic over a 4-week period.
There are 40 weeks of lessons and 'Extras' in the program.
That's nine months of laser focus on improving your customer loyalty and your bottom line.

This is a curriculum-based training course. Each lesson builds on the lesson before, and prepares you for the lesson after. It's a step-by-step practice designed to walk you through the process of transforming your customer service into Exquisite Customer Care. For optimum results we recommend that you complete each lesson as you receive them weekly. This enables you to maintain continuity and to build momentum as you go along through the nine-month program. However, because this course is self-paced, you can fit it into your schedule any way you choose. Lessons arrive the same day every week, so you can plan around them.

Expand your thinking and enhance your skills as the Coach leads you through your studies of the following topics:

1. The Foundation Principles of "The Art and Science of Exquisite Customer Care" Learn the premise behind all the lessons to come, and jump-start new ways of thinking about Customer Care!	6. Managing Your Energy Generate and maintain your maximum energy level by making top-notch, self-care choices.
2. Doing the Basics Brilliantly The first step on the road to Exquisite Customer Care is to define and assess the 11 basic elements of the service you deliver.	7. Problem & Conflict Resolution Discover relationship-building opportunities hidden in conflict when you deal with it differently.
3. Interpersonal Communications Communication is at the heart of all the skills to come. These tools for building rapport & trust in relationships make all the difference.	8. Management Skills - Working Through People Watch your staff shine as you develop your leadership muscle!
4. Creating a Customer Care Culture Your customer care efforts gain momentum as you define and develop your company's unique brand of experience!	9. Building the Team Build a team dedicated to creating exquisite customer experiences.
5. How Customers Keep Score By now you know that value is the name of the customer care game. Learn quick, actionable methods for building value into every customer interaction.	10. Continuous Improvements: How Are You Doing? Integrate the lessons you've learned into an ongoing improvement initiative.

For a more detailed outline click here

What's Included
Each week you get your personalized LESSON and COACHING session. The lesson delivers the content. The coaching session, from JoAnna Brandi, delivers the inspiration and motivation to get you moving! JoAnna has inspired thousands of people to "Dare to CARE!" She has enlightened, energized, entertained and enlivened organizations all over North America and the UK. Her tongue in cheek sense of humor will keep you smiling and her stories will anchor the learning deeply so it's available to you when you need it.

In addition to the Lesson and Coaching session, which take less than an hour to complete, each Email contains links back to the "Members Only" section of www.customercarecoach.com where you'll find your weekly Extras.

Extras include:

How do I subscribe?
That's the easiest part. Just click here, or anywhere in the website you see a "Enroll in Training." There's plenty to look at on the site, so If you want to look around first, great.

Not convinced you want to take this "E-Mastery Step" to strengthen and improve your customer care efforts?
Perhaps you already do a GREAT job of caring for customers. Perhaps you've attended lots of training programs and read many books on the topic. If you aren't sure you need JoAnna Brandi's Customer Care Coach® to help improve your service -Take the Coach's Quiz.

Sample Lesson

For a more detailed outline click here