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Quote Library
Don't you just love it when you find a quote (by some famous person) that eloquently expresses what you were feeling?
We do! Through the years we have collected a series of quotes that say, much better than we could, what we feel on dozens of topics, like service, caring, leadership and success. In this department we will share many of our favorite quotes, and ask you, as a part of the Customer-caring community to share yours as well.
You can add your favorite quotes to ours by filling out the form below.
We will select several quotes to add to our library over the course of the year. We hope you will use them - to inspire your team, to start a speech, to motivate yourself to higher and higher goals.
Life is full of good words! And they always sound better when somebody else said them!
"The worst sin of Age is to forget the Trials of Youth."
"There is only one boss. The customer. And he can fire everybody in the company from the chairman on down, simply by spending his money somewhere else." - - Sam Walton
Submitted by Edgar Miller
Rule #1. Cutomer is always right.
Rule #2. In case customer is wrong, read rule #1.
Submitted by Ranjithkumar
"How can you be two places at once, when you're really no where at all?"--Firesign Theater
Submitted by Chas Roberts
"Watch your thoughts, for they become words, Choose your words, for they become actions. Understand your actions, for they become habits. Study your habits, for they will become your character. Develop your character, for it becomes your destiny."--Oliver Wendell Holmes
Submitted by Chas Roberts
"We cannot become what we need to be by remaining what we are."
Max Dupree
"When you make room for the possibility, the possibilities are endless"
-- Linda V. Riggs
"There are no such things as problems - only opportunities to improve."
"There are no mistakes in life - on lessons. Lessons to be learnt and re-learnt until they are no longer lessons."
-- Cherie Carter-Scott
"A little Nonsense now and then is relished by the wisest men."
Submitted by SI
"When you don't have what you need, make what you can, and make it what you need."
Submitted by SI
"Customers are like a swarm of bees. Without the honey there is no attraction."
- Ifeoma Mbuk
"All change is not growth, as all movement is not forward."
--Ellen Glasgow
"Care more than others think wise. Risk more than others think safe. Dream more than others think practical. Expect more than others think possible."
Howard Schultz, CEO Starbucks Coffee
submitted by Maryellen Lewicki
"Seek first to understand. Then to be understood."
Stephen Covey, 7 Habits of Highly Effective People
"I will smile at friend and foe alike and make every effort to find, in him or her, a quality to praise, now that I realize the deepest yearning of human nature is the craving to be appreciated."
Og Mandino
1923-1996, Author and Speaker
Remember, "Men are anxious to improve their circumstances, but are unwilling to improve themselves; they therefore remain bound."
James Allen
1864-1912, Author of "As a Man Thinketh"
"Change. It has the power to uplift, to heal, to stimulate, surprise, open new doors, bring fresh experience and create excitement in life. Certainly it is worth the risk."
Leo Buscaglia
"If you do your best then angels can do no better."
Unknown
Remember, "The best job goes to the person who can get it done without passing the buck or coming back with excuses."
Napoleon Hill
1883-1970, Author of "Think and Grow Rich"
"Only those who see the invisible can do the impossible."
Author Unknown
"Every day you may make progress. Every step may be fruitful. Yet there will stretch out before you an ever-lengthening, ever-ascending, ever-improving path. You know you will never get to the end of the journey. But this, so far from discouraging, only adds to the joy and glory of the climb."
Sir Winston Churchill
"Do right. Do your best. Treat others as you want to be treated. "
Lou Holtz
"As one goes through life, one learns that you if you don't paddle your own canoe, you won't move. "
Katherine Hepburn
"Do what you love and Love what you do"
submitted by Kelly Goodman
Remember the three R's:
Respect for others
Respect for yourself
Responsibility for your actions
Unknown
DELIVER MORE PROMISE LESS RATHER THAN
PROMISE MORE DELIVER LESS
NILESH M
"Having once decided to achieve a certain task, achieve it at all costs of tedium and distaste. The gain in self-confidence of having accomplished a tiresome labor is immense."
Arnold Bennett
"Good leaders are like good coaches, they give their team the tools they need and ask for as well as the encouragement, and compliments to stay in the game."
Gary Hudson
"We are what we repeatedly do. Excellence, then, is not an act, but a habit."
Aristotle
"Focused intensity is required to win. I can't stress enough that people [who took control of their finances and worked their way out of debt] got mad. They got sick and tired of being sick and tired! They said, "I've had it!" and went ballistic to change their lives. There is no intellectual exercise where you can academically work your way into wealth; you have to get fired up - There is no energy in logic; this is behavior and motivation modification, and it works."
David Ramsey: The Total Money Makeover
"Don't ask yourself what the world needs, ask yourself what makes you come alive. And then go do that. Because what the world needs are people who have come alive."
Harold Whitman
Show, Tell, Let, Do and Check!
submitted by Mike Bailey
[Mike added]
When I moved into my real first management position my boss used the above phrase as his mantra on how to manage! It drove me nuts everytime he said it, but as I grew and finally became a really big dog with 6 managers reporting to me with 750 employees under them, I used this mantra with them and it works any where!
"I tell you and you forget. I show you and you remember. I involve you and you understand."
-- Eric Butterwort
submitted by Constance Hawkins
"Walking in the footsteps of your past may keep you one step behind your future. "
Wilson Ashford, Jr.
"You can never separate your soul from your body, and you can never separate your customer from the service he expects."
-- Salman M. Khan - HCL INDIA
"Nothing is ever lost by courtesy. It is the cheapest of pleasures, costs nothing, and conveys much. It pleases him who gives and receives and thus, like mercy, is twice blessed."
-- Erastus Wiman
submitted by J. Giordano
"Good teaching is one-fourth preparation and three-fourths theater."
--Gail Godwin
"If you view all the things that happen to you, both good and bad, as opportunities, then you operate out of a higher level of consciousness."
--Les Brown
"Whatever your mind can CONCEIVE and BELIEVE it can ACHIEVE"
Napoleon Hill
submitted by Rajes
"Customer is the new emperor. Either you give him what he desires or you are banished from his kingdom."
Y. Hossen
"Leaders are like eagles. They don't flock, you find them only one at a time."
anonymous
submitted by Amalore Jude
"It is in this moment you have the power to be the solution!"
- Ileana Kane
Choice, not chance, determines destiny.
authors unknown
"Always be a first-rate version of yourself."
Audrey Hepburn
The difference between "try" and "triumph", is just a little "umph"
Bonnie Przybylski
"If you love your customer to death, you can't go wrong"
Graham Day
"Reach for the stars and you might, at least, grab the moon."
Jack Scharff
"Success is the ability to go from one failure to another with no loss of enthusiasm."
Winston Churchill
"People don't care how much you know, but they know how much you care by the way you listen."
Bob Conklin
Remember, "All meaningful and lasting change starts first in your imagination and then works its way out. Imagination is more important than knowledge."
Albert Einstein
Remember, "The deepest principle of human nature is the craving to be appreciated."
William James
"If you don't care, why should they?"
Jacquelynne Reaves
"Be the change you're trying to create"
Ghandi
"Without caring there can be no quality."
Joel Barker
"In times of change, the learners will inherit the earth, while the knowers will find themselves beautifully equipped to deal with a world that no longer exists."
Eric Hoffer
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